FAQs

Where do you ship?

We currently ship within the United Kingdom only.

How long does delivery take?

Order handling: 1–3 business days (Monday to Friday)
Transit time: Typically 7–9 business days (Monday to Friday)
Estimated delivery time: Approximately 8–12 business days

Delivery times are estimates and may vary during peak periods or due to carrier delays.

How much is shipping?

We offer free UK tracked shipping on all orders.

There are no additional shipping or handling fees unless stated at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please email support@ariana-london.com with your order number as soon as possible.

If the order has not yet shipped, we will do our best to update or cancel.

Can I change or cancel my order after placing it?

We begin processing orders shortly after they are placed. If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

How can I track my order?

Once your order has been dispatched, you will receive a tracking link by email. You can use this link to monitor the delivery status of your order at any time.

What courier do you use?

We use trusted UK courier partners with tracked delivery services. The specific carrier may vary depending on your location and order volume. Check out our Shipping Policy for further details.

What happens if my order is delayed?

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to high demand or courier issues. If your order has not arrived within the estimated delivery window, please contact our support team and we will assist you.

What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and arrange a replacement or refund where applicable.

Do you deliver to PO boxes or BFPO addresses?

At this time, we do not deliver to PO boxes or BFPO addresses. Please provide a valid UK residential or business address at checkout.

Will I be charged customs or import fees?

No. All orders are shipped within the UK, and there are no customs duties or import taxes for UK customers.

What happens if I enter the wrong address?

Please double-check your delivery address before placing your order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address details provided at checkout.

Do you deliver on weekends or bank holidays?

Deliveries typically occur on business days (Monday to Friday). Weekend and bank holiday deliveries depend on the courier and cannot be guaranteed.

How do I contact customer support?

If you have any questions about your order, shipping, or delivery, you can contact our customer support team via email or through our contact page. We aim to respond within 24–48 business hours.

Contact Information

Website: Ariana London
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Company Name: RISHI MEHTA LIMITED

Company Registration Number: 14965317

Warehouse Address: Room 1809-3, 18th Floor, Global Building, No. 168, Financial Sixth Street, Financial Business District, Futian Street, Yiwu City, Jinhua, China (Zhejiang) Pilot Free Trade Zone, Postcode 322000

Email: support@ariana-london.com
Telephone: +442038078250

Customer Service Hours:
Monday to Friday, 9:00 a.m. – 5:00 p.m. (UK time)

Saturday and Sunday: Closed

Response Time:
24–48 hours (working days)

If you need any further help or clarification regarding this page, you can reach us through our Contact page